Terms of Service / User Agreement

1. What this agreement covers

UFI connects signed-in adults for live video conversations. These terms set the rules for using the service, including chat, reporting and appeals. Read the Privacy Policy for how account information, connections and report evidence are handled.

By choosing an available sign-in option after the consent notice, you confirm that you are at least 18 and accept the User Agreement and Privacy Policy. If you do not agree, do not continue. UFI is operated by Covert Digital Solution; contact hello@ufi.my.

2. Adults only

You must be 18 or older. Do not use UFI if you are under 18, and do not help someone under 18 use it. Keep children out of your calls.

The age statement is your own confirmation, not an age-verification check. Signing in with Apple, Google or Facebook does not prove a person’s age, real-world identity or trustworthiness. Report suspected underage use through the in-call reporting control; do not collect or share someone’s identity documents yourself.

3. Sign-in and account security

Use your own authorized social-provider account. Available sign-in options depend on configuration; a listed provider may be unavailable. UFI identifies a social account by the provider and that provider’s account identifier, rather than treating a matching email address as proof that accounts belong to the same person.

Do not impersonate others, share access to enable abuse, or try to evade a restriction. Keep your provider account secure and sign out of UFI on shared devices. Signing out ends the current UFI session; it does not delete your account or automatically sign you out of your social provider.

4. Using calls

Calls require access to both your camera and microphone. Keep your face visible and take responsibility for what appears or can be heard around you. You can stop a call or move to another partner using the available controls.

Country information is coarse and may be unknown or inaccurate. A country label or filter is not proof of someone’s location, identity or age. Your own gender selection is a profile preference, not a partner-gender matching guarantee.

5. Prohibited conduct

Do not show nudity or sexual content, engage in sexual acts on camera, sexually harass anyone, or exploit another person. Do not create, request or share sexual material involving anyone under 18.

Do not harass, stalk, bully, threaten, promote hatred, encourage violence, or target someone with abuse because of their identity or background. Do not use UFI for fraud, extortion or other unlawful activity.

Do not send spam, advertise, sell products or services, distribute malicious links, or disrupt the service. Do not bypass security controls, automate abusive activity, manipulate reports, or evade suspensions.

6. Respect other people’s privacy

Do not record, publish or share another person’s video, audio, images or personal information outside UFI’s built-in reporting process. Do not pressure anyone to reveal their address, phone number, identity documents or intimate material.

The built-in reporting process handles a limited snapshot as described in the Privacy Policy. It does not give you permission to circulate someone’s image. Other participants may still use their own tools to record or copy a call in breach of these rules. UFI cannot guarantee that they will not do so.

7. Protect yourself

People can misrepresent who they are. Do not send money to someone you have not met in person. Keep passwords, financial details and identity documents private. Do not share intimate images or videos.

If someone pressures you to move to another app, share personal details or do something uncomfortable, end the interaction. Use the report control when available. UFI is not an emergency service; contact your local emergency services if someone is in immediate danger.

8. Making a report

Use the flag during a connected call to open reporting and select the relevant recent partner. A usable snapshot must be available. Check your selection before confirming. The report is linked to the selected conversation, not automatically to whoever is currently on screen.

Submit reports honestly. Do not alter evidence to mislead reviewers or organize false reports. Reports are subject to eligibility checks, duplicate prevention and rate limits. A success message means the report was accepted, not that a violation was proved or a sanction promised.

If confirmation times out, the report may already have been saved. Follow the retry instructions using the same snapshot. Cancelling a request does not withdraw a report that the server has already accepted.

9. Human review and service restrictions

Authorized human moderators can review reports, dismiss a case or impose a reasoned temporary or permanent ban. Rule-based prioritization helps order work; it is not a finding of guilt or an AI judgment.

The system may apply a reversible, time-limited protective restriction after reports from distinct users. Complaint counts alone do not produce a permanent ban. A restriction can interrupt access and revoke existing sessions. Expiry or an approved appeal does not remove a different active restriction.

The software supports ongoing report intake when available. This does not mean people monitor every call or review reports 24 hours a day. No review time or particular outcome is guaranteed.

10. Appealing a ban

You can submit a free appeal for your own active ban from the ban screen after signing in. Explain why the decision should be reviewed in 10–2,000 characters. The form removes leading and trailing spaces. Only one open appeal is allowed for a ban at a time, and submission rate limits apply.

A human reviewer may approve or reject an appeal. Submission alone does not lift the restriction, and no review deadline or approval is promised. If the ban has expired or been lifted, an appeal against that ban is no longer accepted. Approval concerns that specific ban and does not automatically restore revoked sessions.

11. Privacy and connection limits

Read the Privacy Policy before using calls or reporting. UFI uses encrypted WebRTC audio and video and does not record live calls on its servers. Limited report snapshots are handled separately. This does not prevent another participant from making their own recording.

Direct connections may expose your network IP address to a peer. Relay-only calling is an optional operator configuration, not a promise that every call uses a relay. Neither mode guarantees anonymity, and the other person can see and hear what you share.

12. What you share

You remain responsible for what you say, show and submit. Share only material you are entitled to share. UFI needs to transmit your call and chat to the other participant and process report evidence for the purposes described in the Privacy Policy. These terms do not grant UFI an unrelated advertising or commercial reuse right over your call or report image.

13. Availability and third-party services

Calls and sign-in depend on your device, permissions, network and service configuration. Connections may fail, partners may leave, and service interruptions can occur. UFI does not promise uninterrupted access, a particular match or a safe interaction with every person.

Social sign-in providers and any configured hosting or relay services have their own roles in delivering the service. Provider availability and network performance are outside a user’s control. Do not rely on UFI for urgent or essential communications.

14. Responsibility and legal rights

Use care when dealing with strangers. UFI does not endorse another participant’s statements or guarantee their conduct. You are responsible for your own actions and for taking reasonable steps to protect your information.

To the extent permitted by applicable law, the service is provided without a guarantee of uninterrupted or error-free operation. Nothing in these terms excludes liability that cannot lawfully be excluded, limits mandatory consumer or privacy rights, or excuses unlawful conduct by the operator. These terms do not specify a financial liability cap or a mandatory dispute forum.

15. Stopping use and data requests

You can stop using UFI and sign out at any time. Signing out is not account deletion and does not erase an accepted report, appeal or audit record. The Privacy Policy explains these distinctions.

Covert Digital Solution handles account and privacy requests at hello@ufi.my. Follow the Data Deletion Instructions for identity verification and retention limits. The process is manual, not an automatic Facebook deletion callback.

16. Revisions, language and publication

This revision takes effect on publication on the production UFI service at ufi.my, as stated above. Covert Digital Solution is the operator and hello@ufi.my is the request contact. This revision explains manual account deletion, seven-day report-image expiry, 90-day retention of eligible moderation records, and 30-day backup expiry. We explain material changes when publishing later revisions.

English and Bahasa Melayu versions are provided. Neither version is designated as legally controlling over the other. Applicable law governs mandatory rights. Any new acceptance requirement must be presented clearly. Changes are not retroactive acceptance: an existing sign-in record is not rewritten or treated as acceptance of later text.