Frequently asked questions

UFI connects signed-in adults for live, one-to-one video conversations. Say hello, exchange messages and decide whether to keep talking or move on. A connection does not guarantee that another person is who they say they are.

UFI is for people aged 18 and over only. Do not use it if you are under 18, help a minor use it or include children in your calls. Social sign-in is not proof of age or identity.

Choose an available Google or Facebook sign-in option on the start screen after reading the consent notice. Use your own authorized account. Provider availability depends on service configuration; if a provider is unavailable, use another available option or try again later.

Both are required for video calls. Allow access in your browser’s site permissions and keep your face visible. Check your device settings if permission was denied, and close another app if it is using your camera. You can stop the call whenever you need to.

Start begins looking for a conversation. Next leaves the current conversation and looks for another partner. Stop ends the call or search. If a connection fails, follow the on-screen instructions rather than repeatedly pressing the controls.

Matches depend on availability and the controls offered in the chat. Country information can be inaccurate or unavailable. Your gender selection is a profile preference, not a guarantee of matching with a particular gender, person or location.

Use the flag during a connected call and select the relevant recent partner. Check the selected snapshot before confirming. A usable snapshot is required. If confirmation times out, follow the retry instructions with the same snapshot. An accepted report does not promise a sanction or a review time.

UFI uses encrypted WebRTC audio and video and does not record live calls on its servers. Limited report snapshots are handled separately. Another participant may still record a call against the rules, and direct connections may expose a network IP address. Do not treat a call as anonymous or share sensitive information.

Stop the call. Do not send money, share passwords, identity documents or intimate images, or follow pressure to move to another app. Report abuse using the available control. For immediate danger, contact local emergency services: UFI is not an emergency service.

Restrictions can interrupt access. Human moderators can review reports and impose temporary or permanent bans; a report count alone does not establish guilt. If you have an active ban, sign in and use the ban screen to submit an appeal. An appeal does not automatically lift a restriction.

No. Signing out ends the current UFI session. Account and privacy requests are handled manually by Covert Digital Solution after verification of account control. Read the Data Deletion Instructions for the process and retention limits.